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2025-2026 / COMM0011-1

Communication strategies, including difficult conversations and Team Working (theory and practice)

Duration

15h Th, 15h Pr

Number of credits

 Master in Nursing Sciences, professional focus in advanced practices3 crédits 

Lecturer

Michael Ghilissen, Jennifer Joris

Language(s) of instruction

French language

Organisation and examination

All year long, with partial in January

Schedule

Schedule online

Units courses prerequisite and corequisite

Prerequisite or corequisite units are presented within each program

Learning unit contents

To develop effective communication strategies

Learning outcomes of the learning unit

  • Analysis of a difficult conversation according to the 3 types of discussions (facts, emotions, and identity)
  • Identification of a conversation strategy
  • Transition from a difficult conversation to a didactic conversation
  • Analysis of discussion dynamics
  • Use of defusing techniques

Prerequisite knowledge and skills

None

Planned learning activities and teaching methods

Theory case study, and simulations.

Mode of delivery (face to face, distance learning, hybrid learning)

Face-to-face course
Blended learning


Further information:

Further information:

Face-to-face teaching is preferred for both theory and simulations.

Blended learning

Course materials and recommended or required readings

Platform(s) used for course materials:
- Microsoft Teams


Further information:

Further information:

Presentations, lecture notes, case studies, and other teaching materials will be available on Microsoft Teams.

Exam(s) in session

Any session

- In-person

written exam ( open-ended questions ) AND oral exam

Written work / report

Out-of-session test(s)


Further information:

Individual oral reflection exam or written work outside of sessions if there are more than 20 students.

Work placement(s)

Organisational remarks and main changes to the course

Contacts

Michael Ghilissen
michael.ghilissen@uliege.be

Office hours by appointment only (email)

Association of one or more MOOCs