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2025-2026 / COMM0006-2

Communication strategy - difficult conversations

Theory and practice in communication

Specific module in critically-ill patient

Duration

Theory and practice in communication : 10h Th, 8h Pr
Specific module in critically-ill patient : 8h Pr

Number of credits

 Master in public health, professional focus in critical patient2 crédits 

Lecturer

Theory and practice in communication : Michael Ghilissen, Alexandre Ghuysen
Specific module in critically-ill patient : Michael Ghilissen, Alexandre Ghuysen

Language(s) of instruction

French language

Organisation and examination

All year long, with partial in January

Schedule

Schedule online

Units courses prerequisite and corequisite

Prerequisite or corequisite units are presented within each program

Learning unit contents

Theory and practice in communication

To develop effective communication strategies

Specific module in critically-ill patient

To develop effective communication strategies

Learning outcomes of the learning unit

Theory and practice in communication

  • Analysis of a difficult conversation according to the 3 types of discussions (facts, emotions, and identity)
  • Identification of a conversation strategy
  • Transition from a difficult conversation to a didactic conversation
  • Analysis of discussion dynamics
  • Use of defusing techniques

Specific module in critically-ill patient

  • Analysis of a difficult conversation according to the 3 types of discussions (facts, emotions, and identity)
  • Identification of a conversation strategy
  • Transition from a difficult conversation to a didactic conversation
  • Analysis of discussion dynamics
  • Use of defusing techniques

Prerequisite knowledge and skills

Theory and practice in communication

None

Specific module in critically-ill patient

None

Planned learning activities and teaching methods

Theory and practice in communication

Theory case study, and simulations.

Specific module in critically-ill patient

Theory case study, and simulations.

Mode of delivery (face to face, distance learning, hybrid learning)

Theory and practice in communication

Face-to-face course
Blended learning


Further information:

Further information:

Face-to-face teaching is preferred for both theory and simulations.

Blended learning

Specific module in critically-ill patient

Face-to-face course
Blended learning


Further information:

Further information:

Face-to-face teaching is preferred for both theory and simulations.

Blended learning

Course materials and recommended or required readings

Theory and practice in communication

Platform(s) used for course materials:
- Microsoft Teams


Further information:

Further information:

Presentations, lecture notes, case studies, and other teaching materials will be available on Microsoft Teams.

Specific module in critically-ill patient

Platform(s) used for course materials:
- Microsoft Teams


Further information:

Further information:

Presentations, lecture notes, case studies, and other teaching materials will be available on Microsoft Teams.

Theory and practice in communication

Exam(s) in session

Any session

- In-person

written exam ( open-ended questions ) AND oral exam

Written work / report

Out-of-session test(s)


Further information:

Individual oral reflection exam or written work outside of sessions if there are more than 20 students.

Specific module in critically-ill patient

Exam(s) in session

Any session

- In-person

written exam ( open-ended questions ) AND oral exam

Written work / report

Out-of-session test(s)


Further information:

Individual oral reflection exam or written work outside of sessions if there are more than 20 students.

Work placement(s)

Organisational remarks and main changes to the course

Contacts

Theory and practice in communication

Michael Ghilissen
michael.ghilissen@uliege.be

Office hours by appointment only (email)

Specific module in critically-ill patient

Michael Ghilissen
michael.ghilissen@uliege.be

Office hours by appointment only (email)

Association of one or more MOOCs