Duration
30h Th
Number of credits
| Master in business engineering (120 ECTS) | 5 crédits |
Lecturer
Language(s) of instruction
English language
Organisation and examination
Teaching in the first semester, review in January
Schedule
Units courses prerequisite and corequisite
Prerequisite or corequisite units are presented within each program
Learning unit contents
This course proposes an application of the most usual techniques used to model how global performance is generated in an organization and to make it more reliable, independently from its form. It focuses on the organisationnal strategic monitoring in order to optimize its performance and its level of reliability in a long-term perspective and shows which tools are available to ensure that the organization is able to reach continuously its main objectives.
This course is built up around 4 themes, each of them being splitted into 2 sessions :
- The first one is devoted to the strategic monitoring of organizations and is based on the Balanced ScoreCard and the Strategy Map models proposed by Kaplan & Norton on the one hand and on the Levers of Control Model proposed by Simons on the other hand.
- The second one is dedicated to the modeling of the holistic performance (performance levers and results) and is based on the EFQM model on the one hand and on the COSO financial reference model on the other hand.
- The third one is dedicated to the monitoring of performance in industrial contexts specifically and is based on models inspired by the Lean Management philosophy on the one hand and on the World Class Manufacturing model on the other hand.
- At least, the fourth theme is dedicated to the dynamics of change to sustain continuous improvement of performance and is based on the managerial models proposed by Kotter and Burke & Litwin on the one hand and on the organizational approaches proposed by Quinn, Cameron & Rohrbaugh on the other hand.
Each of these 8 sessions is prepared and presented by groups of 1 or maximum 2 students under a webinar format.
By evolving through the different steps of the course, each group will prepare and then defend an audit survey of the organizational performance, structured in 10 questions only and integrating outputs from 3 different sessions from 3 different themes. This questionnaire is tested in a real context at least and is then presented and defended during the oral exam.
Learning outcomes of the learning unit
- Strengthening knowledge and understanding of basic management disciplines in order to use them to perform a rigorous analysis of a management situation and provide pertinent solutions
- Gaining the knowledge and understanding of one of the following fields: performance management systems and risk management and being able to mobilize them in order to solve concrete management problems or cases
- Capacity to research autonomously and methodically the information needed to solve a complex, transversal management problem, to perform a rigorous analysis of it and to suggest pertinent solutions
- Ability to use modelization methods in the fields of performance management and reliability optimisation when seeking a solution for a concrete management problem
- Providing concrete solutions to a management problem, integrating a dimension of technology, innovation, change or production
- Being capable of professional practical working
- Developing a critical sense (arguing)
- Developing a transversal, global vision
- Creative conception of solutions
- Professional capacity for oral and written communication
- Faced with a management problem, suggesting solutions that are ethical and socially responsible and that respect the principles of good governance
Prerequisite knowledge and skills
Prerequisites :
- Management accounting
- Management control
- Business Modelling, Control & Planning (or equivalent)
Planned learning activities and teaching methods
Students, inside their group, implement the different tools and models presented during the course and integrate them into an original organizational diagnosis tool.
Mode of delivery (face to face, distance learning, hybrid learning)
The course is organized in 8 sessions of 3 hours eacb. Each session is dedicated to the presentation of the different tools used during the course.
Two additional coaching sessions are organized for following-up the progressive development of the audit survey.
The course is organized at the dates and in the classrooms that are communicated on the official communication channels of ULiège. Its organisation (sessions and exam) takes fully into account the health constraints imposed by the current context.
Organisational adjustments related to the current health context
Evaluation process valid for code "yellow color" and "orange color"
Recommended or required readings
All the necessary resources are available here :
http://lola.hec.uliege.be/course/view.php?id=312
Assessment methods and criteria
Below you will find information on the evaluation methods planned for in-person and remote exams as well as those planned for hybrid sessions. Depending on how the health crisis evolves, the chosen method will be communicated to you no later than one month before the start of the exam session.
- Course session (Webinar) presented with the group : 50 %
- Oral presentation of the results of the practical implementation of the tools (audit survey), based on a written report (max. 15 pages without appendixes) : 50 %
Work placement(s)
Organizational remarks
Contacts
Teacher : Prof. D. Van Caillie, D.VanCaillie@ulg.ac.be