GEST0188-1

Duration

30h Th

Number of credits

	Master in biomedical engineering (120 ECTS)	3 crédits
	Master in chemical and materials engineering (120 ECTS)	3 crédits
	Master in mechanical engineering (120 ECTS)	3 crédits
	Master in biomedicine (120 ECTS)	3 crédits

Lecturer

Pierre Dewallef

Coordinator

N...

Language(s) of instruction

French language

Organisation and examination

Teaching in the first semester, review in January

Schedule

Schedule online

Units courses prerequisite and corequisite

Prerequisite or corequisite units are presented within each program

Learning unit contents

Goals and definitions of Quality
Evolution of Quality (from Quality Control to Quality Management and Intregrated Systems Management (Quality, Security, Hygiene, Environment)
Origins of Products and Management Systems Standards
Quality level and Quality management differences
Quality and national/european legislations/reglementations
Quality improvement/Quality progression
Interactions between Policy-Objectives-Process and Ressources
Process approach and Process risk analysis
Documentation : documentation structure, differences between documents and records, drafting techniques
Major quality tools: Pareto, Ishikawa, 5S + OPERER, monitoring indicators...
Exercises on Quality Approaches
Case study
Integrated management systems (Quality, Security, Environment, Well-being)
Team management and leadership (motivational tools and to obtain the collaboration of others, maturity, strengths, skills and responsibilities of the leader, basics of team management and leadership, concept of excellence and efficiency, developing talent)

Learning outcomes of the learning unit

The objective of that course is to familiarize students with quality management in industrial activities and services.
These activities cannot be organised without thorough consideration of the structures to be established in order to ensure optimal efficiency.
The objective of this is to reduce production and operating costs but also, and more specifically, to meet the needs of clients (both external and internal).
That course is intented as a concrete and practical study of management systems, relied on the experiences of experts in that field.
The discovery of basic principles of human management and of leadership fits naturally into thatcourse on management systems.

Prerequisite knowledge and skills

None

Planned learning activities and teaching methods

After various lectures introducing management approaches, students will realize :

studies of processus (from the process identification to the drafting of procedures)
process and product risk analysis
a case study of the implementation of a system management approach

Special lectures will be devoted to human behavior in the industrial environment and in society in general. Conflict managment and communication exercices as weel as a leadership case study will be realized.
Video, exercises and case studies will be used to illustrate the theoretical knowledge transferred in the human management and executive leadership course.
Knowledge will be assessed through a written exam.

Mode of delivery (face-to-face ; distance-learning)

This course will be taught in the first term on Friday afternoon from 13h30 to 17h30 at the room 0/523 (B52).The theoretical part will cover around fifteen hours and reviewed exercises will cover 15 hours.
The first lecture will be given Friday the 29th of September 2017.

Assessment methods and criteria

Knowledge will be assessed through a written exam.
The appreciation of exercices realized by the students will take place in the global assessment.

Work placement(s)

Organizational remarks

Contacts

Jean-Michel COMPERE : Tel : 04 254 55 88 Email : compere@quasys.com
Pierre DEWALLEF: Tel : 04 366 99 95 Email : p.dewallef@ulg.ac.be

Determination and Recognition of Quality and Conformity