2023-2024 / PSYC5903-2

Conflict resolution methods


20h Th, 10h Pr

Number of credits

 Master in psychology (120 ECTS)4 crédits 


Véronique Jans

Language(s) of instruction

French language

Organisation and examination

Teaching in the second semester


Schedule online

Units courses prerequisite and corequisite

Prerequisite or corequisite units are presented within each program

Learning unit contents

  • Psychosocial approach to the treatment (prevention and management) of conflict situations.
  • Conflict theories (definition, types, levels of analysis, dynamics, ...).
  • Differences between mediation - negotiation - arbitration - conciliation.
  • Negotiation on positions versus interests.
  • Focus on mediation (principles, process, mediator's posture, skills, attitudes & tools).
  • Testimonials from conflict prevention/management professionals.
  • Links with the profession of psychologist.

Learning outcomes of the learning unit

At the end of the course, students will be able to:

  • analyze, using the concepts, theories and tools presented in the course, the complexity of a given conflict situation encountered in private or professional life.
  • analyze, using the concepts, theories and tools presented in the course, the relevance of a chosen strategy to deal with a given conflict situation.
  • propose and justify an appropriate strategy for dealing with a given conflict situation.

Prerequisite knowledge and skills

Not relevant

Planned learning activities and teaching methods

- Presentations for conceptual, theoretical and practical contributions

- Active participation in debates

- Contributions & testimonials from professionals

Mode of delivery (face to face, distance learning, hybrid learning)

Face-to-face course

Additional information:


Recommended or required readings

Materials distributed as the course progresses.

Exam(s) in session

Any session

- In-person

written exam ( multiple-choice questionnaire, open-ended questions )

Work placement(s)

Organisational remarks and main changes to the course

ATTENTION: This course is strictly reserved for students enrolled in the Master in Psychological Sciences at Uliege; it is NOT open to Erasmus students.



Association of one or more MOOCs