Duration
theory : 15h Th
practice : 15h Pr
Number of credits
Lecturer
theory : Pierre Dewallef, Joëlle Widart
practice : Joëlle Widart
Language(s) of instruction
French language
Organisation and examination
Teaching in the first semester, review in January
Schedule
Units courses prerequisite and corequisite
Prerequisite or corequisite units are presented within each program
Learning unit contents
theory
- Goals and definitions of Quality
- Evolution of Quality (from Quality Control to Quality Management and Intregrated Systems Management (Quality, Security, Hygiene, Environment)
- Origins of Products and Management Systems Standards
- Quality level and Quality management differences
- Quality and national/european legislations/reglementations
- Quality improvement/Quality progression
- Interactions between Policy-Objectives-Process and Ressources
- Process approach and Process risk analysis
- Documentation : documentation structure, differences between documents and records, drafting techniques
- Major quality tools: Pareto, Ishikawa, 5S + OPERER, monitoring indicators...
- Exercises on Quality Approaches
- Case study
- Integrated management systems (Quality, Security, Environment, Well-being)
- Team management and leadership (motivational tools and to obtain the collaboration of others, maturity, strengths, skills and responsibilities of the leader, basics of team management and leadership, concept of excellence and efficiency, developing talent)
practice
Students will be informed about medical devices regulation and technical folder.
Learning outcomes of the learning unit
theory
The objective of that course is to familiarize students with quality management in industrial activities and services.
These activities cannot be organised without thorough consideration of the structures to be established in order to ensure optimal efficiency.
The objective of this is to reduce production and operating costs but also, and more specifically, to meet the needs of clients (both external and internal).
That course is intented as a concrete and practical study of management systems, relied on the experiences of experts in that field.
The discovery of basic principles of human management and of leadership fits naturally into thatcourse on management systems.
Prerequisite knowledge and skills
theory
None
practice
Quality assurance
Planned learning activities and teaching methods
theory
After various lectures introducing management approaches, students will realize :
- studies of processus (from the process identification to the drafting of procedures)
- process and product risk analysis
- a case study of the implementation of a system management approach
Special lectures will be devoted to human behavior in the industrial environment and in society in general. Conflict managment and communication exercices as weel as a leadership case study will be realized.
Video, exercises and case studies will be used to illustrate the theoretical knowledge transferred in the human management and executive leadership course.
Knowledge will be assessed through a written exam.
practice
'Séminaires'
Mode of delivery (face-to-face ; distance-learning)
theory
This course will be taught in the first term on Friday afternoon from 13h30 to 17h30 at the room 0/523 (B52).The theoretical part will cover around fifteen hours and reviewed exercises will cover 15 hours.
The first lecture will be given Friday the 29th of September 2017.
practice
face-to-face
Recommended or required readings
theory
Written notes are available in the form of PowerPoint files.
Recommended reading (for the « management humain et leadership » course) :
- Outliers : the Story of Success (Malcolm Gladwell - PENGUIN BOOKS - ISBN : 978-0-141-03625-0)
- « La maturité de l'esprit » (J.-M. Compère - éditions EDIPRO - ISBN : 978-2-87496-223-3)
- « Clés pour s'élever » (J.-M. Compère - éditions QUASYS-BEBOOKS- ISBN : 978-2-87569-132-3)
theory
Written notes are available in the form of PowerPoint files.
Recommended reading (for the « management humain et leadership » course) :
- Outliers : the Story of Success (Malcolm Gladwell - PENGUIN BOOKS - ISBN : 978-0-141-03625-0)
- « La maturité de l'esprit » (J.-M. Compère - éditions EDIPRO - ISBN : 978-2-87496-223-3)
- « Clés pour s'élever » (J.-M. Compère - éditions QUASYS-BEBOOKS- ISBN : 978-2-87569-132-3)
Assessment methods and criteria
theory
Knowledge will be assessed through a written exam.
The appreciation of exercices realized by the students will take place in the global assessment.
practice
Evaluation is based on working during pratical sessions.
Work placement(s)
Organizational remarks
Contacts
theory
Jean-Michel COMPERE : Tel : 04 254 55 88 Email : compere@quasys.com
Pierre DEWALLEF: Tel : 04 366 99 95 Email : p.dewallef@ulg.ac.be
practice
WIDART Joëlle
04/366.44.70
B36 - 2° étage - local 2/1B