Organization and hospital management elements

General concepts of management and quality management

This course discusses the main management principles that are useful for managing a pharmaceutical business unit in an healthcare organization (HCO). Organized in 3 parts, it discusses successively :

• The main management principles in an organization viewed as a portfolio of financial, human, technical and intangible resources, resources that have to be coordinated and motivated by each manager in an efficient perspective in order to allow that its global organization be able to reach regularly the many objectives that are awaited by its stakeholders.
• The main quality and security management principles in an HCO, taking into account its diverse constraints.
• The fundamental principles underlying operational scorecards allowing for a balanced monitoring of the "budget", "value chain", "learning" and "patient/client" dimensions in a pharmaceutical business unit in an HCO.

General concepts of management and quality management

The Intended Learning Outcomes for this course are :

• Ability to read and understand texts, documents and concepts from the managerial and economic literature, in order to implement good management practices, total quality management practices and security management practices in a pharmaceutical business unit in an HCO.
• Ability to understand a classical management problem in this type of business unit, ability to identify its determinants and constraints and to propose a coherent solution, based and argued on rigorous arguments.
• Ability to express in a rigorous and clear way any management problem, its components and its constraints, either verbally or in a written form.

General concepts of management and quality management

None.

General concepts of management and quality management

• Theoretical concepts (ex-caethedra) : 8 hours
• Case studies : 4 hours
• Training to a Business Process Modelling software applied to a pharmaceutical process : 4 hours

General concepts of management and quality management

Face-to-face teaching

General concepts of management and quality management

Required readings provided at the start of the first course in a PDF format

General concepts of management and quality management

• Continuous evaluation of the work realized in groups : 15 %
• Individual report to prepare and to discuss with the teacher during an oral exam in June : 85 %

General concepts of management and quality management

The course takes place on February, 11 & 12, 2019 in Room 220, Building N1 (HEC, Rue Louvrex, 14 à 4000 Liège), from 9.00 to 16.30

General concepts of management and quality management

For any contact :
Prof. D. Van Caillie : d.vancaillie@ulg.ac.be