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| INFO2039-2 | Management Information Systems
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| Duration : | 30h Th |
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| Number of credits : |
| Master in Management Sciences, in-depth approach, 1st year | | 5 |
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| Master degree in Management, didactic approach, 1st year | | 5 |
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| Master degree in Management, professional focus in Banking and Asset Management, 1st year | | 5 |
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| Master en sciences de gestion, à finalité spécialisée en droit et gestion, 2nd year | | 5 |
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| Master en sciences de gestion à finalité spécialisée en digital marketing and sales management, 1st year | | 5 |
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| Master degree in Management, professional focus in Law, 1st year | | 5 |
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| Master degree in Management, professional focus in Entrepreneurship, 1st year | | 5 |
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| Master degree in Management, professional focus in Financial Analysis and Audit, 1st year | | 5 |
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| Master in Management Sciences, professional Focus, 1st year | | 5 |
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| Master degree in Management, professional focus in Human Management and Organization, 1st year | | 5 |
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| Master degree in Management, professional focus in Management, 1st year | | 5 |
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| Master en sciences de gestion, à finalité spécialisée en marketing and strategic intelligence, 1st year | | 5 |
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| Master degree in Management, professional focus in Social Entreprise Management, 1st year | | 5 |
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| Master degree in Management, professional focus in Strategic Intelligence and Marketing, 1st year | | 5 |
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| Master degree in Management | | 5 |
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| Lecturer : | Ashwin Ittoo |
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Language(s) of instruction :
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| English language |
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Organisation and examination :
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| Teaching in the first semester, review in January |
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Course contents :
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| Information Systems (IS) encompass the technology (i.e. "Information Technology - IT") for managing information as well as the ecosystem (e.g. people, society) into which the IT is embedded. Over the years, IS have become increasingly intertwined with the strategic activities pursued by business entities. A case in point are Enterprise Resource Planning (ERP) systems, a type of IS, which are now considered as de-facto in manufacturing organizations.
The aim of this course is to equip students with the fundamental skillsets in IS for their future professional (e.g. consultants, managers) or academic (e.g. doctorate) careers. Therefore, it requires that students take on a critical stance to evaluate the implications of IS (and associated issues) for organizations. Furthermore, the course focuses both on the theoretical and the practical aspects by means of lectures and hands-on exercises using software packages.
The course starts by motivating the need for (integrated) IS and by defining the core concepts/notions. The focus will be on ERP systems. Among others, the topics to be covered include:
- Issues with legacy IS (information silos) and the need for ERP systems
- Critical success factors and cultural factors that can make or break ERP projects
- Re-engineering existing processes to align them with the ERP system
Relevant examples from (discrete) manufacturing and real-life ERP implementations will be provided to illustrate the topics covered.
Next, we delve into data and process modeling using standard modeling languages, including:
- UML (data modeling)
- BPMN2.0 (process modeling)
Subsequently, we will focus on novel IS trends and their implications. These include
- Healthcare Information Systems
- Big Data (Overview)
Practical Session
Students will have the opportunity to reinforce the theoretical contents introduced in the lectures by means of practical exercises. These exercises will be performed using standard software either in computer labs or at home (on the students' PCs/laptops). They include:
- ERP Practical using a real-life SAP system
- Data Modeling Practical using UML in Modelio
- Process Modeling Practical using BMPN2.0 in Modelio
(Modelio is an open-source package). |
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Learning outcomes of the course :
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| At the end of this course, students should be able to:
- Define basic notions associated with IS
- Appreciate the need for integrated Enterprise IS (e.g. ERP) compared to legacy information silos
- Acquire basic hands-on experience with a real-life ERP system, namely SAP
- Describe the ERP implementation process
- Appreciate the risks and challenges of ERP implementations
- Discuss solutions to mitigate the risks and challenges
- Describe the critical success factors of ERP implementation
- Understand the fundamental difference between the data and process perspective
- Develop comprehensive data models of a given scenario using UML
- Develop comprehensive process models of a given scenario using BMPN2.0
- Evaluate the success of IS and IS implementations
- Critically discuss the weaknesses/strengths and suggest improvements to standard IS Success Models
- Discuss the challenges and opportunities of new trends and technologies in IS, in particular, Web 2.0 and Social Media and Big Data
- Discuss how these trends and technologies will affect classical IS like ERPs and society
This course contributes to the following Intended Learning Outcomes :
ILO-3 : To understand, in management situations, the transversal tools of quantitative reasoning, information systems and project management
ILO-5 : Integrate autonomously researched information, tools, knowledge and context to build and propose, either individually or as part of a team, original, creative and viable solutions to concrete complex management problems, whether real or simulated, taking into account, when necessary, the human, social and legal context.
ILO-6 : Ability to speak 2 foreign languages: C1 in English and B2 in one other language.
ILO-9 : Developing a critical sense (arguing) |
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Prerequisites and co-requisites/ Recommended optional programme components :
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| Students should have taken (and passed) IS courses of their earlier years, in particular, INFO2043-1 and INFO0074-1 |
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Planned learning activities and teaching methods :
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Mode of delivery (face-to-face ; distance-learning) :
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- Lectures
- Practical sessions (as described above)
- Please note that attendance is compulsory for lectures and practical sessions. Please contact the lecturer beforehand if you are unable to attend a lecture or practical
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Recommended or required readings :
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| Selected chapters from
- Enterprise Systems for Management, by Motiwalla and Thompson, Pearson 2012**
- Integrated Business Processes with ERP Systems, by Magal and Word, Wiley, 2012
- Web Data Mining - Exploring Hyperlinks, Contents and Usage Data by Liu Bing, Springer, 2011
- Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management, by Linoff and Berry, Wiley 2011
**: main textbook; the others are only recommended readings
- Lecture notes will be provided by the lecturer, and will be available on the LOL@ learning system
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Assessment methods and criteria :
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| The course will follow a continuous assessment system. The final grade will be based on a series of assignments during the course and a final written examination. Details:
- SAP Practical (0.5 ECTS)
- Data and Process Modeling Practical using UML and BPMN2.0 (1 ECTS)
- Essay-type assignment on IS Success Model or Emerging IS Trends (0.5 ECTS)
- Final written exam (3 ECTS)
- Total: 5 ECTS
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Work placement(s) :
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Organizational remarks :
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Contacts :
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| Ashwin Ittoo
HEC Management School - University of Liege |
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| Items online : |
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| http://lola.hec.ulg.ac.be/claroline/course/index.php?cid=INFO2039_2 |
| Visit the website of the course on the e-learning platform Lol@ |
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