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| INFO2039-2 | Management Information Systems
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| Durée : | 30h Th |
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| Nombre de crédits : |
| Master en sciences de gestion, à finalité approfondie, 1re année | | 5 |
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| Master en sciences de gestion, à finalité didactique, 1re année | | 5 |
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| Master en sciences de gestion, à finalité spécialisée en Banking and Asset Management, 1re année | | 5 |
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| Master en sciences de gestion, à finalité spécialisée en droit et gestion, 2e année | | 5 |
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| Master en sciences de gestion à finalité spécialisée en digital marketing and sales management, 1re année | | 5 |
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| Master en sciences de gestion, à finalité spécialisée en droit, 1re année | | 5 |
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| Master en sciences de gestion à finalité spécialisée en entrepreneuriat, 1re année | | 5 |
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| Master en sciences de gestion, à finalité spécialisée en Financial Analysis and Audit, 1re année | | 5 |
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| Master en sciences de gestion, à finalité spécialisée, 1re année | | 5 |
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| Master en sciences de gestion, à finalité spécialisée en management humain et organisation, 1re année | | 5 |
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| Master en sciences de gestion, à finalité spécialisée en management, 1re année | | 5 |
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| Master en sciences de gestion, à finalité spécialisée en marketing and strategic intelligence, 1re année | | 5 |
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| Master en sciences de gestion, à finalité spécialisée en management des entreprises sociales, 1re année | | 5 |
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| Master en sciences de gestion, à finalité spécialisée en intelligence stratégique et marketing, 1re année | | 5 |
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| Master en sciences de gestion | | 5 |
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| Nom du professeur : | Ashwin Ittoo |
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Langue(s) du cours :
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| Langue anglaise |
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Organisation et évaluation :
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| Enseignement au premier quadrimestre, examen en janvier |
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Contenus du cours :
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| Information Systems (IS) encompass the technology (i.e. "Information Technology - IT") for managing information as well as the ecosystem (e.g. people, society) into which the IT is embedded. Over the years, IS have become increasingly intertwined with the strategic activities pursued by business entities. A case in point are Enterprise Resource Planning (ERP) systems, a type of IS, which are now considered as de-facto in manufacturing organizations.
The aim of this course is to equip students with the fundamental skillsets in IS for their future professional (e.g. consultants, managers) or academic (e.g. doctorate) careers. Therefore, it requires that students take on a critical stance to evaluate the implications of IS (and associated issues) for organizations. Furthermore, the course focuses both on the theoretical and the practical aspects by means of lectures and hands-on exercises using software packages.
The course starts by motivating the need for (integrated) IS and by defining the core concepts/notions. The focus will be on ERP systems. Among others, the topics to be covered include:
- Issues with legacy IS (information silos) and the need for ERP systems
- Critical success factors and cultural factors that can make or break ERP projects
- Re-engineering existing processes to align them with the ERP system
Relevant examples from (discrete) manufacturing and real-life ERP implementations will be provided to illustrate the topics covered.
Next, we delve into data and process modeling using standard modeling languages, including:
- UML (data modeling)
- BPMN2.0 (process modeling)
Subsequently, we will focus on novel IS trends and their implications. These include
- Healthcare Information Systems
- Big Data (Overview)
Practical Session
Students will have the opportunity to reinforce the theoretical contents introduced in the lectures by means of practical exercises. These exercises will be performed using standard software either in computer labs or at home (on the students' PCs/laptops). They include:
- ERP Practical using a real-life SAP system
- Data Modeling Practical using UML in Modelio
- Process Modeling Practical using BMPN2.0 in Modelio
(Modelio is an open-source package). |
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Acquis d'apprentissage (objectifs d'apprentissage) du cours :
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| At the end of this course, students should be able to:
- Define basic notions associated with IS
- Appreciate the need for integrated Enterprise IS (e.g. ERP) compared to legacy information silos
- Acquire basic hands-on experience with a real-life ERP system, namely SAP
- Describe the ERP implementation process
- Appreciate the risks and challenges of ERP implementations
- Discuss solutions to mitigate the risks and challenges
- Describe the critical success factors of ERP implementation
- Understand the fundamental difference between the data and process perspective
- Develop comprehensive data models of a given scenario using UML
- Develop comprehensive process models of a given scenario using BMPN2.0
- Evaluate the success of IS and IS implementations
- Critically discuss the weaknesses/strengths and suggest improvements to standard IS Success Models
- Discuss the challenges and opportunities of new trends and technologies in IS, in particular, Web 2.0 and Social Media and Big Data
- Discuss how these trends and technologies will affect classical IS like ERPs and society
Ce cours contribue aux attendus d'apprentissage suivants :
ILO-3 : Comprendre, en situations de gestion, les outils transversaux d'analyse quantitative, de systèmes informatiques et de la gestion de projets.
ILO-5 : Intégrer des informations, des outils, des connaissances et des données contextuelles recherchés de manière autonome pour concevoir et proposer, individuellement ou au sein d'une équipe, des solutions originales, créatives et viables à des problèmes de gestion complexes réels ou simulés, en tenant compte, le cas échéant, du contexte humain, social et juridique.
ILO-6 : S'exprimer dans deux langues étrangères dont l'anglais: C1 en anglais et B2 dans l'autre langue.
ILO-9 : développer son sens critique (argumentation). |
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Prérequis et corequis / Modules de cours optionnels recommandés :
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| Students should have taken (and passed) IS courses of their earlier years, in particular, INFO2043-1 and INFO0074-1 |
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Activités d'apprentissage prévues et méthodes d'enseignement :
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Mode d'enseignement (présentiel ; enseignement à distance) :
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- Lectures
- Practical sessions (as described above)
- Please note that attendance is compulsory for lectures and practical sessions. Please contact the lecturer beforehand if you are unable to attend a lecture or practical
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Lectures recommandées ou obligatoires et notes de cours :
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| Selected chapters from
- Enterprise Systems for Management, by Motiwalla and Thompson, Pearson 2012**
- Integrated Business Processes with ERP Systems, by Magal and Word, Wiley, 2012
- Web Data Mining - Exploring Hyperlinks, Contents and Usage Data by Liu Bing, Springer, 2011
- Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management, by Linoff and Berry, Wiley 2011
**: main textbook; the others are only recommended readings
- Lecture notes will be provided by the lecturer, and will be available on the LOL@ learning system
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Modalités d'évaluation et critères :
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| The course will follow a continuous assessment system. The final grade will be based on a series of assignments during the course and a final written examination. Details:
- SAP Practical (0.5 ECTS)
- Data and Process Modeling Practical using UML and BPMN2.0 (1 ECTS)
- Essay-type assignment on IS Success Model or Emerging IS Trends (0.5 ECTS)
- Final written exam (3 ECTS)
- Total: 5 ECTS
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Stage(s) :
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Remarques organisationnelles :
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Contacts :
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| Ashwin Ittoo
HEC Management School - University of Liege |
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| Notes en ligne : |
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| http://lola.hec.ulg.ac.be/claroline/course/index.php?cid=INFO2039_2 |
| Visit the website of the course on the e-learning platform Lol@ |
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