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| GEST3046-1 | Business Process Management
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| Duration : | 30h Th |
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| Number of credits : |
| Master degree in Business Engineering, professional focus in Performance Management and Control, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Financial Engineering, 1st year | | 5 |
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| Master in Management Engineering, professional Focus, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Intrapreneurship, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Modelisation and Technologies, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Supply Chain Management, 1st year | | 5 |
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| Master degree in Business Engineering, professional focusin Performance Management Systems, 1st year | | 5 |
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| Lecturer : | Alain Dubois |
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Language(s) of instruction :
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| English language |
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Organisation and examination :
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| Teaching in the first semester, review in January |
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Course contents :
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| To survive, innovate and grow, an enterprise must control its value generating processes. Business process management, gestion des processus d'affaires, belongs naturally to the indispensable tool set of any manager. Therefore, it is very important to master tools to describe business processes with a language both understandable for managers and usable by computer specialists.
On the other hand, the information technologies complexity, the multiple interactions they have with human resources in the organization and in the outside world, make most TIC projects problematic. A systemic approach is necessary to dispose of a set of concepts, tools and methods in order to understand and act in those complex situations, evolving in time and rarely having an optimal solution.
The following topics will be addressed :
- Information systems, applications et programs
- Systemic approach and Soft System Methodology (SSM)
- Conceptual process analysis and modeling
- Detailed process modeling
- Modeling languages (BPMN, EPC, ... notations)
- Software modeling tools
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Learning outcomes of the course :
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| This course primarily addresses ILO 4 et 7.
After taking this course, students will be able to
- Define the concepts of information systems, business process and modeling technique
- Apply a systemic approach to problematic situation in the domain of information systems,
- Draw business processes schemas, specifying their conceptual and functional aspects, using a formal notation,
- Participate, as a knowledgeable user, in the development of an information system, mostly during its analysis phase.
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Prerequisites and co-requisites/ Recommended optional programme components :
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| Essential principles of programming, databases, management information systems, ERPs. These prerequisites may have been acquired in mandatory courses INFO0076-1 « Computing in management engineering » et INFO0934-8 « Management Information Systems ». |
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Planned learning activities and teaching methods :
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- Simulation game : discovery of BPM's concepts and stakes with IBM's INNOV8. Short introduction in computer labs; autonomous on-line individual work.
- Theoretical courses : short lectures about concepts, techniques and set tools. Traditional course in class room; individual work.
- Case study on the development of a small organization's business processes. Start-up and debriefing of cases in class; individual work between classes.
- Systemic analysis of a personal problematic situation. Individual work.
- Exercises : discovery of a BPM software tool. Monitored work in computer labs.
- Final project : case chosen by the students. Completely autonomous group project. A written analysis report is handed out and presented during the simulation of a decision meeting.
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Mode of delivery (face-to-face ; distance-learning) :
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- Seminars (3 hours' duration) including theoretical lectures and workshops.
- Individual and group works to be carried out between seminars.
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Recommended or required readings :
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- Brandenburg, Hans et Wojtyna, Jean-Pierre. L'Approche processus, mode d'emploi. Éditions d'Organisation, 2003.
- Checkland, Peter & Poulter, John. Learning for action: a short definitive account of soft systems methodology ... Wiley, 2006.
- Davis, Rob. ARIS Design Platform. Getting started with BPM. Springer, 2007.
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Assessment methods and criteria :
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- Theory : individual oral examination. [30%]
- Final project : written report and group oral examination. [50%]
- Other activities : evaluation based on an individual portfolio (participation to the simulation game, laboratories and exercises. [20%]
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Work placement(s) :
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Organizational remarks :
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- Most documents are in English. However, the course requires a passive knowledge of French.
- Students who didn't take the courses mentionned inthe prerequisites, must contact the professor before registering.
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Contacts :
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| Alain Dubois, N1, office 203, alain.dubois@ulg.ac.be |
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