FINA0008-2 : Global Performance Management

University of Liege | Version française

Study programmes 2012-2013

Last update : 18/06/2013

FINA0008-2

Global Performance Management

Duration :

30h Th

Number of credits :

Master degree in Business Engineering, professional focus in Performance Management and Control, 1st year		5

Master degree in Business Engineering, professional focus in Performance Management and Control, 1st year		5

Master degree in Business Engineering, professional focus in Financial Engineering, 1st year		5

Master degree in Business Engineering, professional focus in Financial Engineering, 1st year		5

Master in Management Engineering, professional Focus, 1st year		5

Master in Management Engineering, professional Focus, 1st year		5

Master degree in Business Engineering, professional focus in Intrapreneurship, 1st year		5

Master degree in Business Engineering, professional focus in Intrapreneurship, 1st year		5

Master degree in Business Engineering, professional focus in Modelisation and Technologies, 1st year		5

Master degree in Business Engineering, professional focus in Modelisation and Technologies, 1st year		5

Master degree in Business Engineering, professional focus in Supply Chain Management, 1st year		5

Master degree in Business Engineering, professional focus in Supply Chain Management, 1st year		5

Master degree in Business Engineering, professional focusin Performance Management Systems, 1st year		5

Master degree in Business Engineering, professional focusin Performance Management Systems, 1st year		5

Advanced Master in Biotechnology and Applied Biology		4

Lecturer :

Didier Van Caillie

Language(s) of instruction :

English language

Organisation and examination :

Teaching in the second semester

Course contents :

This course proposes an overview and an application of the main principles and the most usual techniques used to optimize global performance in an organization, independently from its form. It focuses on the organisationnal strategic monitoring in a long-term perspective and shows which tools are available to ensure that the organization is able to reach continuously its main objectives. It is composed by 3 different complementary modules, preceeded by a global performance audit combining an analysis of the external environment (PESTEL approach) and an analysis of its internal context (audit of the value chain and of key processes) : - The first one is dedicated to the identification of key factor success (KFSs) in the organization and to the analysis of their interactions with a Strategy Map. -The second one is dedicated to the performance monitoring system which may be implemented in the organization, especially by the use of an adequate Balanced ScoreCard. - The third one is at least dedicated to the continuous improvement of operational processes in the organization with the EFQM model.

Learning outcomes of the course :

See above.

Intended Learning Outcomes addressed by the courses :

Strengthening knowledge and understanding of basic management disciplines in order to use them to perform a rigorous analysis of a management situation and provide pertinent solutions
Gaining the knowledge and understanding of one of the following fields: supply chain management, financial engineering, performance management systems or intrapreneuriat; being able to mobilize them in order to solve concrete management problems or cases
Understanding and being capable of using project management methods
Capacity to research autonomously and methodically the information needed to solve a complex, transversal management problem, to perform a rigorous analysis of it and to suggest pertinent solutions
Understanding and being capable of using modelization methods when seeking a solution for a concrete management problem
Providing concrete solutions to a management problem, integrating a dimension of technology, innovation or production
Being capable of professional team work
Developing leadership
Developing a critical sense (arguing)
Developing a transversal, global vision
Creative conception of solutions
Professional capacity for oral communication
Professional capacity for written communication
Faced with a management problem, suggesting solutions that are ethical and socially responsible and that respect the principles of good governance

Prerequisites and co-requisites/ Recommended optional programme components :

Prerequisites (basics and principles) :

Management accounting
Management control

Warning :
The course is taught in English (presentations, works and supports) BUT you must be perfectly fluent in French (active & passive) in order to realize interviews in the organization analysed during the course.
Your ability to realize interviews in French is verified before the start of the course.

Planned learning activities and teaching methods :

Students are grouped in teams of 5 people as a maximum and apply the main tools and techniques discussed during the course, i.e.

The application of a PESTEL analysis
The realisation of a performance audit
Its translation into a strategy map based on the key performance factors previously identified
The monitoring of this strategy map with a Balanced ScoreCard based upon the EFQM model.

The work is realised in a small firm or organisation with less than 25 people, which is presented at the start of the cours (1 firm for each group).

Mode of delivery (face-to-face ; distance-learning) :

The course is organized in 12 sessions of 3 hours eacb. Each session is dedicated to the presentation of the different tools used during the course (presentation by the groups) and in debriefing sessions allowing to follow-up your work in the firm. It starts on Friday, February 8, 2013, from 13.30 to 17.30, in Room 126 (Building N1)