Duration
20h Th
Number of credits
| Advanced Master in Risk Management and Well-Being in the Workplace | 2 crédits |
Lecturer
Stéphanie Demoulin
Language(s) of instruction
French language
Organisation and examination
Teaching in the first semester, review in January
Schedule
Units courses prerequisite and corequisite
Prerequisite or corequisite units are presented within each program
Learning unit contents
The course addresses conflict situations and their management from both an internal and external perspective. Specifically, the course will provide an opportunity to define, understand and deal with conflicts. Different methods of conflict management are considered, the main one being negotiation. After having gone through the basics of negotiation, students will be led to consider conflict management from an external point of view, in the role of a person who accompanies a conflict that does not directly concern him/her. In this perspective, we will approach mediation as a method of conflict management that allows us to accompany the parties in negotiation.Particular attention will be paid to the psychological aspects at stake in these conflict situations.
Learning outcomes of the learning unit
- Understanding and defining conflict
- Understand the different ways in which conflict is generally approached and relate to these different attitudes.
- Understanding and defining negotiation as a method of conflict management
- Mastering the most important psychological issues in negotiation
- Mastering strategies related to the two main approaches of distributive and integrative negotiations
- To understand and define mediation as a method of accompaniment in conflict management
- Mastering the most important psychological issues in mediation
Prerequisite knowledge and skills
Planned learning activities and teaching methods
Teaching takes place in multiple modalities.
The first part of the course consists of a distance learning course on the issue of conflict, delivered free of charge on the edX platform. This distance learning consists of viewing videos, participating in forums and answering formative exercises.
The second part of the course offers a face-to-face teaching in which theoretical concepts are discussed. At the end of each section of the course, or when a relevant concept can be addressed through practice, exercises and role-playing are proposed to the students, allowing them to crystallize the concepts and transpose them into practice.
If it is not possible to teach face-to-face, the teacher will provide students with videos related to the second part of the course, readings on the subject and online discussion sessions.
Mode of delivery (face to face, distance learning, hybrid learning)
Distance learning and face-to-face teaching
Recommended or required readings
The course notes consist of the course slides made available to students by the professor. It is also possible for the professor to distribute texts and readings.
The evaluation is based on the student's mastery of the theoretical subject matter and on the student's demonstrated ability to transfer this theoretical subject matter to practical cases.
In case of rebound of the health crisis: oral examination
Work placement(s)
Organisational remarks and main changes to the course
The course is taught as follows:
1/2 day: distance learning
1 day 1/2 : face-to-face teaching
If it is not possible to teach face-to-face, the teacher will provide students with videos related to the second part of the course, readings on the subject and online discussion sessions.
Contacts
Stephanie.demoulin@uclouvain.be