Programme des cours 2015-2016
LOGI0016-1  
Quality, Ethics and Sustainability in Supply Chain Management
Durée :
30h Th
Nombre de crédits :
Master en ingénieur de gestion, à finalité5
Master en ingénieur de gestion, à finalité5
Nom du professeur :
Maud Bay, Yves Crama, Virginie Xhauflair
Coordinateur(s) :
Yves Crama
Langue(s) du cours :
Langue anglaise
Organisation et évaluation :
Enseignement au deuxième quadrimestre
Unités d'enseignement prérequises et corequises :
Les unités prérequises ou corequises sont présentées au sein de chaque programme
Contenus du cours :
There is a strong interrelation between the economic performance of an organization and its value to the society at large, including its immediate stakeholders (customers, employees, shareholders, suppliers, etc.), but also its physical and human environment.
This course examines ways in which an organization can manage its supply chain processes so as to simultaneously take these different dimensions into account. This involves, in particular,
  • putting in place specific quality management systems which ensure that all processes deliver results in line with the objectives of the organization and with the requirements or expectations of the customers and other interested parties;
  • understanding and evaluating the ethical and environmental implications of the decisions made by the organization in terms of product design, production process, transportation, facility design and location, recycling and reprocessing, etc.
  • identifying organizational and managerial tools which allow organizations to set up a virtuous circle where quality, ethics and sustainability reinforce each other.
Acquis d'apprentissage (objectifs d'apprentissage) du cours :
Upon completion of this course, the students will understand and will be able to formulate critical opinions about quality, ethics and sustainability issues in the management of organizations.
They will be familiarized with fundamental concepts like
  • total quality management, quality assurance, certification, statistical process control, lean management;
  • business ethics, corporate social responsibility, ethics in the supply chain management, conflicts of interest;
  • life cycle of a product, environmental footprint of products and processes, energy and resource scarcity, closed-loop supply chain and sustainability reporting.
Intended Learning Outcomes addressed by the course:
  • Strengthening knowledge and understanding of basic management disciplines in order to use them to perform a rigorous analysis of a management situation and provide pertinent solutions
  • Capacity to research autonomously and methodically the information needed to solve a complex, transversal management problem, to perform a rigorous analysis of it and to suggest pertinent solutions
  • Being capable of professional team work
  • Developing a critical sense (arguing)
  • Developing a transversal, global vision
  • Ability to understand and to speak English
  • Professional capacity for oral communication
  • Professional capacity for written communication
Savoirs et compétences prérequis :
Fundamentals of supply chain management: production systems, logistics, inventories, and their relation with the strategic objectives of the firm.
Inferential statistics: confidence intervals.
Activités d'apprentissage prévues et méthodes d'enseignement :
Presentations by the lecturers by guest speakers.
Readings (professional and academic literature).
Case studies and projects.
Presentations by the students.
Mode d'enseignement (présentiel ; enseignement à distance) :
Face-to-face
Lectures recommandées ou obligatoires et notes de cours :
Recommended references:
A. Crane and D. Matten, Business Ethics (3rd edition), 2010, Oxford University Press.
W. McDonough and M. Braungart, Cradle to Cradle, 2002, North Point Press. ISBN: 0865475873
J.S. Oakland, Oakland on Quality Management (3rd edition), 2004, Elsevier Ltd. ISBN: 978-0-7506-5741-9
J. Sarkis, Greening the Supply Chain (1st edition), 2006, Springer. ISBN: 1846282985
Modalités d'évaluation et critères :
Final grade based on projects (written reports and oral presentations), presentations by the students, and additional homework.
Group work 75%, individual work 25%
Stage(s) :
Remarques organisationnelles :
Contacts :
Instructors: Maud Bay Maud.Bay@ulg.ac.be , Yves Crama Y.Crama@ulg.ac.be, Virginie Xhauflair V.Xhauflair@ulg.ac.be