Programme des cours 2015-2016
INFO2040-1  
Management Information Systems
Durée :
30h Th
Nombre de crédits :
Master en sciences de gestion, à finalité (H.D.)5
Master en sciences de gestion, à finalité (H.D.)5
Master en sciences de gestion (H.D.)4
Nom du professeur :
Ashwin Ittoo
Langue(s) du cours :
Langue française
Organisation et évaluation :
Enseignement au premier quadrimestre, examen en janvier
Unités d'enseignement prérequises et corequises :
Les unités prérequises ou corequises sont présentées au sein de chaque programme
Contenus du cours :
The aim of this course is to equip students with the fundamental skillsets in IS for their future professional (e.g. consultants, managers) or academic (e.g. doctorate) careers. Therefore, it requires that students take on a critical stance to evaluate the implications of IS (and associated issues) for organizations. 
The course starts by motivating the need for (integrated) IS and by defining the core concepts/notions. The focus will be on ERP systems. Among others, the topics to be covered include:








  • Issues with legacy IS (information silos) and the need for ERP systems
  • Critical success factors and cultural factors that can make or break ERP projects
  • Re-engineering existing processes to align them with the ERP system
Relevant examples from (discrete) manufacturing and real-life ERP implementations will be provided to illustrate the topics covered.

Subsquently, we will turn our attention to business processes, which are central to ERP systems. In particular we will look at 





  • Business Process Management (BPM)
  • Business Process Re-engineering (BPR)
(Note that BPMN and UML are de facto industry standards)
As future consultants, students will be expected to participate or lead ERP implementation projects. As such, students will be introduced to the phases and challenges involved in ERP implementation. Main topics will include:



  • ERP implementation lifecycle
  • Critical Success Factors
  • Strategies for going-live
  • Post-implementation
 
Following the topic of ERP implementation, we will focus on more organizational aspects. In particularly, we will look at the process of Change Management and User Resistance, which, despite being often overlooked, are fundamental to the success of ERP implementations.
If time permit, the course will also cover emerging trends in IS/IT, such as



  • Big Data and Analytics
  • RFID
  • Healthcare Information Systems
Acquis d'apprentissage (objectifs d'apprentissage) du cours :
  • Define basic notions associated with IS
  • Appreciate the need for integrated Enterprise IS (e.g. ERP) compared to legacy information silos
  • Acquire basic hands-on experience with a real-life ERP system, namely SAP
  • Describe the ERP implementation process
  • Appreciate the risks and challenges of ERP implementations
  • Discuss solutions to mitigate the risks and challenges
  • Describe the critical success factors of ERP implementation
  • Understand the fundamental difference between the data and process perspective
  • Develop comprehensive data models of a given scenario using UML
  • Develop comprehensive process models of a given scenario using BMPN2.0
  • Evaluate the success of IS and IS implementations
  • Critically discuss the weaknesses/strengths and suggest improvements to standard IS Success Models
  • Discuss the challenges and opportunities of new trends and technologies in IS, in particular, Web 2.0 and Social Media and Big Data
  • Discuss how these trends and technologies will affect classical IS like ERPs and society
This course contributes to the following Intended Learning Outcomes :
 
ILO-3 : To understand, in management situations, the transversal tools of quantitative reasoning, information systems and project management
 
ILO-5 : Integrate autonomously researched information, tools, knowledge and context to build and propose, either individually or as part of a team, original, creative and viable solutions to concrete complex management problems, whether real or simulated, taking into account, when necessary, the human, social and legal context.
 
ILO-6 : Ability to speak 2 foreign languages: C1 in English and B2 in one other language.
 
ILO-9 : Developing a critical sense (arguing) 
Savoirs et compétences prérequis :
Activités d'apprentissage prévues et méthodes d'enseignement :
Please note that attendance is compulsory . Please contact the lecturer beforehand if you are unable to attend a class
Mode d'enseignement (présentiel ; enseignement à distance) :
Face-to-face
Lectures recommandées ou obligatoires et notes de cours :
Case-studies, whitepapers, scientific articles to be provided by the professor
Modalités d'évaluation et critères :
Written exam and/or case-study and class presentation
Stage(s) :
Remarques organisationnelles :
Contacts :
Ashwin Ittoo
HEC-ULg
ashwin.ittoo@ulg.ac.be
Notes en ligne :
Lecture Notes
Notes du cours
Lectures disponibles sur Orbi
Lectures disponibles sur orbi