Programme des cours 2015-2016
INFO2039-2  
Management Information Systems
Durée :
30h Th
Nombre de crédits :
Master en sciences de gestion, à finalité spécialisée en droit et gestion5
Master en sciences de gestion, à finalité spécialisée en droit5
Master en sciences de gestion, à finalité5
Master en sciences de gestion5
Nom du professeur :
Ashwin Ittoo
Langue(s) du cours :
Langue anglaise
Organisation et évaluation :
Enseignement au premier quadrimestre, examen en janvier
Unités d'enseignement prérequises et corequises :
Les unités prérequises ou corequises sont présentées au sein de chaque programme
Contenus du cours :
Information Systems (IS) encompass the technology (i.e. "Information Technology - IT") for managing information as well as the ecosystem (e.g. people, society) into which the IT is embedded. Over the years, IS have become increasingly intertwined with the strategic activities pursued by business entities. A case in point are Enterprise Resource Planning (ERP) systems, a type of IS, which are now considered as de-facto in manufacturing organizations.
 The aim of this course is to equip students with the fundamental skillsets in IS for their future professional (e.g. consultants, managers) or academic (e.g. doctorate) careers. Therefore, it requires that students take on a critical stance to evaluate the implications of IS (and associated issues) for organizations. Furthermore, the course focuses both on the theoretical and the practical aspects by means of lectures and hands-on exercises using software packages. In addition, guest-speakers from industry will be invited to give lectures on selected topics.
The course starts by motivating the need for (integrated) IS and by defining the core concepts/notions. The focus will be on ERP systems. Among others, the topics to be covered include:






  • Issues with legacy IS (information silos) and the need for ERP systems
  • Critical success factors and cultural factors that can make or break ERP projects
  • Re-engineering existing processes to align them with the ERP system
Relevant examples from (discrete) manufacturing and real-life ERP implementations will be provided to illustrate the topics covered.
Next, we delve into data models underlying ERP systems. Specifically, we will learn how to conceptualize data models from scenarios using the UML notation in practical exercises.
Subsquently, we will turn our attention to business processes, which are central to ERP systems. In particular we will look at 




  • Business Process Management (BPM)
  • Business Process Re-engineering (BPR)
 
In the practical part, we will study how  to model business processes using the BPMN notation.
(Note that BPMN and UML are de facto industry standards)
As future consultants, students will be expected to participate or lead ERP implementation projects. As such, students will be introduced to the phases and challenges involved in ERP implementation. Main topics will include:




  • ERP implementation lifecycle
  • Critical Success Factors
  • Strategies for going-live
  • Post-implementation
 
Following the topic of ERP implementation, we will focus on more organizational aspects. In particularly, we will look at the process of Change Management and User Resistance, which, despite being often overlooked, are fundamental to the success of ERP implementations.
If time permit, the course will also cover emerging trends in IS/IT, such as




  • Big Data and Analytics
  • RFID
  • Healthcare Information Systems
Acquis d'apprentissage (objectifs d'apprentissage) du cours :
At the end of this course, students should be able to:


  • Define basic notions associated with IS
  • Appreciate the need for integrated Enterprise IS (e.g. ERP) compared to legacy information silos
  • Acquire basic hands-on experience with a real-life ERP system, namely SAP
  • Describe the ERP implementation process
  • Appreciate the risks and challenges of ERP implementations
  • Discuss solutions to mitigate the risks and challenges
  • Describe the critical success factors of ERP implementation
  • Understand the fundamental difference between the data and process perspective
  • Develop comprehensive data models of a given scenario using UML
  • Develop comprehensive process models of a given scenario using BMPN2.0
  • Evaluate the success of IS and IS implementations
  • Critically discuss the weaknesses/strengths and suggest improvements to standard IS Success Models
  • Discuss the challenges and opportunities of new trends and technologies in IS, in particular, Web 2.0 and Social Media and Big Data
  • Discuss how these trends and technologies will affect classical IS like ERPs and society
Ce cours contribue aux attendus d'apprentissage suivants :  
ILO-3 : Comprendre, en situations de gestion, les outils transversaux d'analyse quantitative, de systèmes informatiques et de la gestion de projets.
 
ILO-5 : Intégrer des informations, des outils, des connaissances et des données contextuelles recherchés de manière autonome pour concevoir et proposer, individuellement ou au sein d'une équipe, des solutions originales, créatives et viables à des problèmes de gestion complexes réels ou simulés, en tenant compte, le cas échéant, du contexte humain, social et juridique.
 
ILO-6 : S'exprimer dans deux langues étrangères dont l'anglais:  C1 en anglais et B2 dans l'autre langue.
 
ILO-9 : développer son sens critique (argumentation).
Savoirs et compétences prérequis :
Students should have taken (and passed) IS courses of their earlier years, in particular, INFO2043-1 and INFO0074-1
Activités d'apprentissage prévues et méthodes d'enseignement :
Mode d'enseignement (présentiel ; enseignement à distance) :
  • Lectures
  • Practical sessions (as described above)
  • Please note that attendance is compulsory for lectures and practical sessions. Please contact the lecturer beforehand if you are unable to attend a lecture or practical
Lectures recommandées ou obligatoires et notes de cours :
Selected chapters from
  • Enterprise Systems for Management, by Motiwalla and Thompson, Pearson 2012**
  • Integrated Business Processes with ERP Systems, by Magal and Word, Wiley, 2012
**: main textbook; the others are only recommended readings
  • Lecture notes will be provided by the lecturer, and will be available on the LOL@ learning system
Modalités d'évaluation et critères :
The course will follow a continuous assessment system. The final grade will be based on a series of assignments during the course and a final written examination. Details:
  • SAP Practical (5%)
  • Data and Process Modeling Practical using UML (20%)
  • Final written exam (75%)
(May change during the course)
Stage(s) :
Remarques organisationnelles :
Contacts :
Ashwin Ittoo HEC Management School - University of Liege
Assisted by:
Thierry Pironet, thierry.pironet@ulg.ac.be
Alessandro Beretta, a.beretta@ulg.ac.be
Notes en ligne :
Lecture Notes
Visit the website of the course on the e-learning platform Lol@