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| LOGI0016-1 | Quality and performance in operations management
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| Duration : | 30h Th |
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| Number of credits : |
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| Lecturer : | Yves Crama |
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Language(s) of instruction :
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| English language |
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Organisation and examination :
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| Teaching in the second semester |
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Course contents :
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| The management of organizations and projects requires designing, planning, executing and controlling activities. This course focuses on a variety of concepts, methods and processes aimed at improving the efficiency of the execution of supply chain management processes, and at ensuring that they deliver results in line with the plans and with the strategy of the organization. This involves, in particular, putting in place specific quality management processes, and developing indicators of the performance of the supply chain. |
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Learning outcomes of the course :
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| At the end of this course, the students will understand the main objectives pursued by quality management and performance management programs. They will be familiarized with fundamental concepts like total quality management, quality assurance and certification, statistical process control, lean management, critical success factors, key performance indicators, and performance measurement models.
Intended Learning Outcomes addressed by the course:
- Strengthening knowledge and understanding of basic management disciplines in order to use them to perform a rigorous analysis of a management situation and provide pertinent solutions
- Capacity to research autonomously and methodically the information needed to solve a complex, transversal management problem, to perform a rigorous analysis of it and to suggest pertinent solutions
- Being capable of professional team work
- Developing a critical sense (arguing)
- Developing a transversal, global vision
- Ability to understand and to speak English
- Professional capacity for oral communication
- Professional capacity for written communication
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Prerequisites and co-requisites/ Recommended optional programme components :
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| Fundamentals of supply chain management: production systems, logistics, inventory management, and their relation with the strategic objectives of the firm.
Inferential statistics: confidence intervals, regression models. |
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Planned learning activities and teaching methods :
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| Presentations by the lecturer and by guest speakers.
Readings (book chapters, professional and academic literature).
Case studies and applications.
Presentations by the students. |
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Mode of delivery (face-to-face ; distance-learning) :
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| Face-to-face |
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Recommended or required readings :
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| Recommended reference:
John S. Oakland, Oakland on Quality Management (Third Edition), 2004, Elsevier Ltd.
ISBN: 978-0-7506-5741-9
Textbook available in electronic form from ULg Library and Science Direct. |
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Assessment methods and criteria :
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| Final grade based on projects (written reports and oral presentations), presentations by the students, and additional homework.
Group work 75%, individual work 25% |
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Work placement(s) :
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Organizational remarks :
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Contacts :
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| Instructor: Y. CRAMA
HEC-Management School (Building N1) Y.Crama@ulg.ac.be |
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