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| MECA0051-2 | Total Quality Management
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| Duration : | 30h Th, 30h Pr |
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| Number of credits : |
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| Lecturer : | Jean-Michel Compère, Jean-Marie Rigo |
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Language(s) of instruction :
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| French language |
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Organisation and examination :
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| Teaching in the first semester, review in January |
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Course contents :
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| Definition of quality. Quality in Production.
Processing steps of a nonconformity. Management of quality. Total quality policy.
Quality tools: Diagrams, Pareto, Ishikawa, Statistical Process Control and machine/process capability, the ¿5 S¿, Kaizen, 6-sigma, Reengineering, QSE (Quality-Security-Environment) integrated management. Certification and accreditation concepts according to ISO-9000/2000 and ISO-17025 standards.
Exercises on Quality Tools and Methods.
Environmental aspects in the products design.
Environmental management systems within the enterprises.
Human ressources and and behavior |
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Learning outcomes of the course :
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Prerequisites and co-requisites/ Recommended optional programme components :
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| None |
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Planned learning activities and teaching methods :
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| After various lectures introducing the quality and environmental management, the sudents will developpe a whole management system for a virtual company, a company related to their specialisation domain. This work will be done by group.
A quality manual and the working procedures will be prepared.
It's a enterprise game.
The final quotation will be based on this group work presentation.
On the other hand, some exercices will be devoted to the use of fabrication follow up tools.
Special lectures will be devoted to the human behavior in industrial environment and in the society in general |
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Mode of delivery (face-to-face ; distance-learning) :
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| Face to face |
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Recommended or required readings :
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Assessment methods and criteria :
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| See before |
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Work placement(s) :
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Organizational remarks :
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Contacts :
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| Professor : JM RIGO;
phone: 0475/72.34.99;
mail: Jean-Marie.Rigo@ulg.ac.be(Jean-Marie.Rigo@ulg.ac.be
Julien LEMAIRE, assistant;
phone: 04.366.92.74
E-mail: )Julien.Lemaire@ulg.ac.be
Jonathan NZISABIRA
phone : 04.366.91.53;
E-mail : Jonathan.Nzisabira@ulg.ac.be |
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