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| GEST3046-1 | Business Process Management
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| Duration : | 30h Th |
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| Number of credits : |
| Master degree in Business Engineering, professional focus in Performance Management and Control, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Performance Management and Control, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Financial Engineering, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Financial Engineering, 1st year | | 5 |
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| Master in Management Engineering, professional Focus, 1st year | | 5 |
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| Master in Management Engineering, professional Focus, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Intrapreneurship, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Intrapreneurship, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Modelisation and Technologies, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Modelisation and Technologies, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Supply Chain Management, 1st year | | 5 |
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| Master degree in Business Engineering, professional focus in Supply Chain Management, 1st year | | 5 |
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| Master degree in Business Engineering, professional focusin Performance Management Systems, 1st year | | 5 |
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| Master degree in Business Engineering, professional focusin Performance Management Systems, 1st year | | 5 |
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| Lecturer : | Alain Dubois |
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Language(s) of instruction :
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| English language |
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Organisation and examination :
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| Teaching in the second semester |
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Course contents :
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| To survive, innovate and grow, an enterprise must control its value generating processes. Business process management, gestion des processus d'affaires, belongs naturally to the indispensable tool set of any manager. On the other hand, the information technologies' ubiquity, leads her to evaluate their potential contribution to the optimization of those processes. Therefore, it is very important to master tools to
- Describe business processes with a language both understandable for managers and usable by computer specialists.
- Predict their performances by simulations,
- Generate immediately executable workflow applications from the models,
- Monitor ans control running applications.
Contents :
- Information systems, applications et programs
- Conceptual process analysis and modelling
- Détailed process modelling
- Modelling languages (BPMN 2.0 and EPC notations, ARIS Express modelling tool)
- Processes simulation
- Business Activity Monitoring
- Methodology and developement cycles
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Learning outcomes of the course :
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- After taking this course, students will be able to
- Define the concepts of information systems, business process and modelling technique,
- Draw business processes schemas, specifying their conceptual and functional aspects, using the EPC notation,
- Identify situations where a methodical and phased approach, assisted BPM tools, is necessary in an IT project,
- Participate, as a knowledgeable user, in the development of an information system, mostly during its analysis phase.
Intended Learning Outcomes addressed by the courses :
- Gaining the knowledge and understanding of one of the following fields: supply chain management, financial engineering, performance management systems or intrapreneuriat; being able to mobilize them in order to solve concrete management problems or cases
- Ability to speak 2 foreign languages: C1 in English and B2 in one other language
- Understanding and being capable of using project management methods
- Understanding and being capable of using modelization methods when seeking a solution for a concrete management problem
- Providing concrete solutions to a management problem, integrating a dimension of technology, innovation or production
- Being capable of professional team work
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Prerequisites and co-requisites/ Recommended optional programme components :
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| Essential principles of programming, databases, management inforµation systems, ERPs. These prerequisites may have been acquired in mandatory courses INFO0076-1 « Computing in management engineering : partim II » et INFO0934-1 « Management Information Systems ». |
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Planned learning activities and teaching methods :
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Mode of delivery (face-to-face ; distance-learning) :
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| Activities :
- Simulation game : discovery of BPM's concepts and stakes with IBM's INNOV8. Short introduction in computer labs; autonomous on-line group work. [0,5 ECTS]
- Theoretical courses : short lectures about concepts, techniques and set tools. Traditional course in class room; individual work. [1,5 ECTS]
- Problem solving based on a case of a workflow development intended to support the business processes of a small organization. Start-up and debriefing of exercises in class; groups work between classes . This case will serve as a guideline in all exercises of the course. Students will play the role of a junior analyst. [0,5 ECTS]
- Exercises : discovery of a BPM software tool. Monitored work in computer labs. [0,5 ECTS]
- Final project : case chosen by the students. Completely autonomous group project. A written analysis report is handed out and presented during the simulation of a decision meeting at the end of preliminary analysis. [2 ECTS]
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Recommended or required readings :
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| Various documents, exercises, software on Lol@. |
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Assessment methods and criteria :
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- Theory : individual oral examination. [30 %]
- Final project : group oral examination. [50 %]
- Other activities : evaluation based on a portfolio (participation to the simulation game, laboratories and exercises. [20 %]
Relative weighting of individual assessment : 50% |
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Work placement(s) :
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Organizational remarks :
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Contacts :
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| Alain Dubois, N1, office 203, alain.dubois@ulg.ac.be |
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| Items online : |
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| Lol@ |
| Visit the on-line course on the e-Learning platform Lol@ |
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