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| ERAS0003-1 | Managerial Skills Development
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| Duration : | 12h Th |
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| Number of credits : |
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| Lecturer : | Jocelyne Robert |
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Language(s) of instruction :
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| French language |
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Course contents :
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| Development of the « savoir-être » of future executives as people managers. In other words : to teach him to communicate better, to run a team, to negotiate, to be in charge of people. The Management Ethics module, on the other hand, will aim at : making future managers aware of ethical elements in corporate management; developing a clear-minded & critical attitude to these elements. We will take account for these learnings of the specificities of the enterprise in a large sense.
Better communication :
1. Basic communication mechanisms
2. Attitudes contributing in developing a good communication
3. Manipulation attitudes
4. Contribution of NLP
- Meeting running & teamwork
- Group dynamics : basic concepts
- The role of the organizer, preparation & follow-up, meetings : success factors
- Organizing autonomous teams. Participative management : Participative management by objectives
- Better negotiation :
- Basic mechanisms & key concepts, rational & relational dimensions
- Integrative & distributive negotiation - Constraints - Reasoned negotiation methods (Fisher & Ury)
- Strategies & tactics, managing conflicts within the company - After negotiations
- Better staff management :
- Types of management, post components, integration in a manager's function, leadership, self-analysis, teamwork, introduction of change, support limits.
- « Management Ethics » Module
- The responsibility of the company in some essential fields : environmental, social & human resources responsibilities
- Fundamental questions : the limits of ethics, difference between morality & ethic
We will take account the situation of the participants to study more deeply some of these points. |
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Learning outcomes of the course :
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| The learning outrcomes are:
- the capacity to communicate
- the capacity to negociate
- the capacity to know concepts and theories
- the capacity to observe and to analyse
- the capacity to produce situations, to observe and to analyse with concepts and theories
- the capacity to speak about idividual situations
- the capacity to be leader
- the capacity to precise and analyse learnings
- capacity to write on observation report
- the capacity to do critical and ethical analysis of the situation |
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Planned learning activities and teaching methods :
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| Teaching methods
- participative method, inductive method
- interaction and personal stories
- cases sudies and roles play
Activities
Communication Exercices and presentations of the theories (systemic theory, verbal and non verbal communication, feed-back, message transformation)
Role plays
Students participation (exploration, production) Grill for observation
Cases studies and personnal stories and theoretical presentation |
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Mode of delivery (face-to-face ; distance-learning) :
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| The mode of delivery is face-to-face
25-30 students by group |
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Assessment methods and criteria :
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| 1st session assessment :participation in the seminar ;written report
2nd session assessment : /
porlonged 2nd session assessment :
- assessment learning objectives
- quality of the observation report
- quality of the auto-evaluation report
Importance to be precise, to give illustration of concepts, to make links with theories, ti give example |
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Contacts :
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| E-mail: jocelyne.robert@ulg.ac.be 04 232 72 15 |
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